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Complaints Resolution

If you have concerns about your insurer, Yes Insurance are your advocate to ensure you can obtain the best outcomes for you and your business. Please take the time to fill in the below questionnaire and we will provide this to your insurer with the complaint you have raised.

Make a complaint

Please review the below points and tell us on which point the insurer has not provided you the best service possible:

  • Customer services
  • Actions or decisions
  • Inaction or delay
  • Policy or processes
Who would you like to make a complaint about?


    If You do not Agree with the Decision

    If you do not agree with our decision, you can refer your dispute to the Australian Financial Complaints Authority (AFCA). AFCA is available to customers and third parties who fall within their Terms of Reference (TOR). AFCA will notify you as to whether their TOR covers the dispute in question.

    The contact details for AFCA are:

    Australian Financial Complaints Authority GPO

    Box 3 Melbourne VIC 3001

    National Toll Free number: 1800 931 678